What is the cancellation policy?

Cancellation policies vary from property to property and are available for review directly from the property page. Though property owners or managers can set their own policies, typically they apply one of the following:
 
No refund policy

  • Bookings at this property are non-refundable. 

60-day policy

  • 100 % refund if you cancel at least 60 days before check-in. 

  • No refund if you cancel less than 60 days before check-in.

60/30 day policy

  • 100 % refund if you cancel at least 60 days before check-in. 

  • 50 % refund (minus service fee) if you cancel at least 30 days before check-in. 

  • No refund if you cancel less than 30 days before check-in.

30/14 day policy

  • 100 % refund if you cancel at least 30 days before check-in. 

  • 50 % refund (minus service fee) if you cancel at least 14 days before check-in.

  • No refund if you cancel less than 14 days before check-in.

14/7 day policy

  • 100 % refund if you cancel at least 14 days before check-in. 

  • 50 % refund (minus service fee) if you cancel at least 7 days before check-in. 

  • No refund if you cancel less than 7 days before check-in.

Custom policy

  • Some properties may have custom cancellation policies that differ from the ones above. Custom policies may have different cancellation terms and fees associated with them. These terms are usually available for review directly from the property page. If the cancellation policy is not displayed, please contact the property manager directly to review their cancellation terms. 

*All cancellations must be made by 11:59 pm in the property’s timezone to fall within the cancellation policy.

How can I travel safely during COVID-19? Resources and tips.

Last updated November 2020.

Vrbo is all about helping families spend quality time together, safely. COVID-19 continues to impact travel in different areas around the globe, so let’s look at ways you can travel smart.

Know before you go

  • Check for COVID-19 travel restrictions. Use this helpful tool from Expedia, our parent company, to see specific travel restrictions by country. Be sure to check your departure city and destination. 

  • Review the property’s cancellation policies. They apply even if your reservation is affected by COVID-19.

  • Consider purchasing travel insurance. Be sure to read the policy carefully, as many do not protect against travel restrictions.

Cancelling or modifying your trip
Hosts determine the cancellation and refund policies for most homes in our marketplace. If you are making changes outside the cancellation policy window, reach out to them through your Vrbo account for options.


To change the dates of your trip
You can request to modify your dates from your Vrbo account or by communicating directly with the host through our secure messaging system.

To cancel your trip
Some reservations may be eligible for self-service cancellation via your Vrbo account in My Trips. If you don’t see the button to cancel, reach out to the host.


When you book with certain credit cards, you may be provided with limited trip protection. Contact your financial institution to see what coverage you might have.

Keep in mind that our Book with Confidence program is designed to protect you from fraudulent listings and property misrepresentation. It does not cover cancellations due to unforeseeable circumstances, such as COVID-19.

  Policy  ‎| Two Mountains Lodge ‎|  

  • Two Mountains Lodge
  • Two Mountains Lodge